If you have been traveling, have been in direct contact with someone who has tested positive for COVID 19, have a fever, cough, or feel ill, we ask that you reschedule your service.
For now, we ask that you do not bring a guest to your service. In an attempt to reduce the number of people in our boutique. If you need another person to accompany you (disabled or minor), we ask that they wait in your car during the service.
We will be greeting you in the parking area. You will be asked to wait outside or in your car until the time of your service, you will receive a text message to know when it is safe for you to enter.
Arrive 15-minutes before your appointment time as we have expanded our intake procedures to account for COVID 19 guidelines. Employees and guests will receive a temperature check and COVID 19 Symptom Questionnaire prior to entering the premises.
Employees and guests will be required to wear protective face masks and gloves upon entering the boutique. It will be recommended to wear your protective gear throughout your service, whenever possible. There will be an estimated 10-minute period of time between all appointments to allow our employees to properly sanitize, disinfect, and set up for their next appointment. Your patience is greatly appreciated. Guests will be expected to wash their hands or use sanitizer upon entering our beauty boutique. Employees will be washing their hands between guests and every 30 minutes. We will temporarily be unable to offer beverages or magazines to reduce the number of touched surfaces.
We are requesting that all transactions be paid for by credit card when possible. There will not be a need to sign your credit card slip and a receipt can be emailed to you. In addition to accepting cards at the time of service, we will also have Venmo, PayPal, CashApp, and a few other electronic payment systems available.
All appointments will be able to be booked through our online booking system. Click our ‘Schedule an Appointment’ menu option at the top of the HS-Artistry website to link to our services and availability. Thank you for your continued support and understanding.
Cancellation Policy
Please be aware, as a courtesy to our staff, we do require a 24- hour notice for cancellation of any scheduled appointment. A 25% fee of the scheduled service will be applied to your credit card and will be non-refundable if this notice is not met. A no-show of any scheduled appointment will require a 100% fee of the scheduled service price to be applied to your credit card and will be non- refundable. We will always do our best to reschedule an appointment, however, these are the minimum requirements of notice allowable. Thank you in advance for your understanding of our policy.
Payment
Full payment is due at the time of service. We accept cash, checks & credit cards (Visa, Master Card, Discover, or American Express). Payments for deposits on events or weddings can be accepted in the form of Venmo, PayPal, and CashApp. Cash or Check deposits on weddings must be delivered in hand or by mail to HS-Artistry, 9C South Ave, Derry, NH 03038.
Double Booking Clause & Force Majeure
HS-Artistry is a collaborative company with six or more professional stylists and artists. The Artists reserve the right to accommodate other potential clients for any date or time that is not conflicting with the Purchaser’s Service Date and Time. The Purchasers Team availability is booked based on the planned start and end of the selected services, and travel time. If Purchaser changes time and/or location which causes conflict with another booking, all monies given are non-refundable, non-transferable, and are considered fully earned. HS-Artistry and its staff’s obligation to give services hereunder is subject to the unavailability of the Artist as a result of serious sickness, accidents, acts of nature, government-mandated shutdown (i.e. COVID-19 epidemic of 2020) and other reasons beyond the Artist’s control, the Artist will be responsible for notifying the Purchaser in writing. If possible, the Artist agrees to arrange for an equally qualified Makeup Artist to complete the agreed-upon services for the same agreed-upon terms of payment in accordance with the Services Provision.
Refunds
We do not offer refunds on NONREFUNDABLE deposits/booking fees as they are considered fully earned. We begin turning away potential business for your reserved date upon receiving your financial commitment. Cancellation Fees: Applied to events cancelled within 60 days or less. Depending on the date you cancel and how far from your chosen service date will determine how much (if any) money is owed. 60 days out or more (there is no cancellation fee), 30-60 days (25% of your balance owed), 14-30 days (50% of your balance owed), 14 days or less (100% of the balance owed).
Holidays/Major Weekends (Weddings Only)
An additional fee is added for those reserving a date that falls on a major holidays and/or holiday weekends. $150/per artist (New Year’s Eve and Day, Valentine’s Day, Memorial Day Weekend, 4th of July, Labor Day Weekend, Halloween, Thanksgiving, & Christmas).
Off Hours/Early Morning
(Weddings Only)
An additional fee is added for those needing a start time for prep before 8am, $50/per artist.